At Blackinton, we stand behind our Badges and Insignia

Blackinton® manufactures the highest quality badges on the market and we stand behind what we sell. All products shipped from our factory are carefully checked, inspected, and packaged before leaving the building.  We offer our customers one of the best warranties in the market.

  • 100% Customer Satisfaction Guarantee: If upon receipt of your order you receive a damaged badge, we will replace and/or fix all flawed and defective material free of charge.
  • Lifetime Manufacturing Warranty: In addition to our customer satisfaction guarantee, we carry a lifetime warranty on all badge attachments, and on seals and panels dislodging from your badge. If this occurs during the lifetime of your badge we will take your badge back and repair your badge for free, no questions asked.
  • Enamel Warranty: Because HARD enamel is glass, if a badge is dropped the hard enamel could shatter like a drinking glass and this is beyond our control. See our refinishing policy to understand how hard enamel is covered by Blackinton®. If REGULAR enamel dislodges during the lifetime of your badge, we will repair your badge for free.
  • This warranty only applies to the original agency who is the intended recipient. The warranty for repair and or refinish does not apply to collectors or a badge collection.

How To Process Your Warranty Return: 
Download the following form (Please note this form is NOT for refinishing or badge modification of any badge. Please use our refinishing form​ to return a badge for refinishing or our badge modication form to return a badge for modification), Customer Satisfaction Guarantee and return policy.pdf. Fill it out, and please contact your dealer.  If you are unsure who you purchased the product through, contact Blackinton® Customer Service Group 800-699-4436 before returning your product. For manufacturing defect returns we offer a prepaid ship label for the return of your item.  We DO NOT offer a prepaid ship labels for refinishing of badge modifications.

Non-Warranty Returns: 
Outside of our Jstock program, each of our products is custom-made for you.  We do not stock finished product.  We stock raw material and create your badge / insignia / namebar etc. upon receiving your custom order, so we can not accept returns of our non-stock products.  We guarantee the manufacturing of our products, and thoroughly inspect our product for errors and defects.  If there is a quality issue with your product, you may return it in new condition under our warranty return policy (above).